Coronavirus Updates & Frequent Questions

Coronavirus Updates


Planning on visiting your doctor?

Call Ahead: If you are experiencing symptoms (cough, fever, trouble breathing), recently traveled, or may have had contact with a person with Coronavirus, please call before coming in. We will connect you with one of our nurses. If you are experiencing a medical emergency, please dial 9-1-1 or head to the nearest emergency room or hospital. 

Frequently Asked Questions

Watch out for these signs & symptoms

*This list is not all-inclusive; please consult with a medical professional if you have any other symptoms or concerns. Information provided by

Recent Travel



Shortness of Breath

other symptoms can include:

New Loss of Taste or Smell

Sore Throat


Body Chills & Muscle Pain

Call Ahead! If you are experiencing symptoms (cough, fever, trouble breathing), or may have had contact with a person with Coronavirus, or recently traveled, please call before coming in. We will connect you with a nurse that can help evaluate your risks & symptoms, and allow us to schedule you appropriately. Help us protect you, your family, other patients, and our employees. 

CHSI Updates

May 15, 2020Important Update
If you have any general questions about your health, please give us a call. Click here for our locations
April 24, 2020Highlight of Important Changes 
  • Most Medical and Behavioral Health appointments will now be Telehealth Visits (Over the phone or video). Learn more about Telehealth here.
  • Walk-in visits are not encouraged at this time.
  • Patients who require in-person visits should call ahead and speak with a member of our staff prior to traveling to their clinic. Please note that any patients entering our health centers must be wearing a face cover. 
  • Immunizations for children are still available at our Bloomington Community Health Center, University Community Health Center, and Fallbrook Family Health Center. Please visit our Pediatric Services page for more information.
  • Emergency Dental Services are available at our Magnolia Community Health Center & Fallbrook Family Health Center 
  • Vision and Chiropractic services have been temporarily suspended at all locations. 
  • All locations are open and working under temporary hours of operation. Monday-Friday 8am – 5pm 
If you have any general questions about your health, please give us a call. Click here for our locations
April 17, 2020Immunizations for Children are still available! In-person appointments are available at our Bloomington, Riverside-University, and Fallbrook sites. Bloomington & Riverside-University offer immunizations Monday-Friday 8am-12pm. Fallbrook offers immunizations only Friday’s 8am-5pm.
If you have any general questions about your health, please give us a call. Click here for our locations
March 25, 2020 – Telephone visits are now available for all patients. Bloomington Community Health Center has been designated as a well-patient only center for patients who are not experiencing flu-like symptoms and are in need of an in-person visit with a healthcare provider.
In some cases, patients may be seen from the comfort of their vehicle, please contact your health center for more information.
If you have any general questions about your health, please give us a call. Click here for our locations
March 17, 2020 – All non-critical medical or non-emergent dental appointments are currently being rescheduled until further notice. If your illness requires regular medical check-ups or you believe your injury/illness requires you to be seen by a provider, please call ahead so we can be prepared to take care of you.
If you have any general questions about your health, please give us a call. Click here for our locations
March 13, 2020 – All CHSI workshops & events have been canceled until further notice. Please contact your health center for more information. 
Events & Workshops Affected:
  • March 21st – Bloomington Tacos & Taxes
  • March 28th – Healthy Moreno Valley! Health and Wellness Fair
  • All – Teen Wellness at: Moreno Valley, Riverside, Fallbrook, Bloomington
  • All – Diabetes Empowerment & Education Classes 
  • All – Health Educations Workshops hosted by CHSI at Mead Valley Family Resource Center
  • April 11th – Fallbrook’s Easter Annual Health & Wellness Fair

How to prevent illness

*This list is not all-inclusive. Information provided by
noun_wash hands_74973

Clean your hands often


Avoid contact with others who are sick


Stay home if you’re sick

noun_Man covering mouth with hand_1926285

Cover coughs & sneezes

noun_people wearing face mask_2762761

Wear a face mask


Clean and disinfect areas around you

Frequently Asked Questions - About You & Your Health Center

Last update 5/15/2020

  • Same day telephone and video visits with your provider are now available to all existing and new patients.

  • If you are sick, please call your health center first prior to traveling, so we can prepare to care for you.

  • For the protection of all, we are asking all patients to not bring other guests into the health center, unless their assistance is needed (Translation, Caregiver, etc.). We realize this may be an inconvenience for parents; however, these steps help reduce the spread of COVID-19.

  • For everyone’s protection, all patients, guests, and staff will be pre-screened for risk & symptoms of COVID-19, prior to entering any health center.

  • Immunizations are still available for children at our Bloomington, Riverside-University, and Fallbrook sites. Please visit our locations page for more information

Please give your health center a call to schedule a telephonic appointment. Under certain circumstances, health center staff may be able to see you inside your vehicle.

Please contact your health center to cancel and reschedule your appointment. All patients now have the option of switching their in-person appointment to a phone visit. These visits are both convenient and safe for all.

We offer a Sliding-Fee-Scale (SFS) to individuals who cannot afford or do not qualify for healthcare coverage. Our medical, dental, women’s health, behavioral health, chiropractic and vision care services are all available through the SFS program, which is based on Income and Family Size.

English Notice                    Spanish Notice

Yes, all patients are now eligible to been taken care by a provider telephonically. To schedule your telephone appointment, please call your health center.

Find your health center here

We continue to provide behavioral health services over the phone or through Telehealth. We kindly request that all new and established patients call the health center for a timely appointment.

Find your health center here

All Vision & Chiropractic appointments have been rescheduled until further notice.

If you had a pending order for glasses, please call: (951) 571-2350 for assistance.

Some health centers may be able to repair or replace frames and lenses, if you have an existing prescription. Please call: (951) 571-2350 for assistance.

All regular check-ups and non-emergency appointments have been rescheduled until further notice. If you are experiencing a “Dental Emergency”, you have the option to be seen at our Magnolia (Riverside) and Fallbrook dental sites. It is okay to be seen at these locations, even if you have been a patient at another site that is currently not available to see patients for dental services. Please give your health center a call for more information.

Dental Emergencies include: Any Pain, Trauma, Discomfort and Infections.

Please visit our Insurance & Programs page here.

  • In an aggressive attempt to prevent our patients, communities, and employees from exposure to COVID-19, all healthcare staff and patients are screened for risks & symptoms of COVID-19 prior to entering any of our health centers.

  • All patients and staff are required to wear a face covering when entering any CHSI health center.

  • All CHSI clinics have restructured lobbies to adhere to social distancing recommendations by the Centers for Diseases and Control (CDC).

  • All CHSI staff is being screened at the beginning of their shift and during their shift prior to engaging with any patients or other employees.

Please contact your health center directly, for more information.

Please contact your health center directly, for more information.

Please contact your pharmacy first, or call your health center directly.

Please visit our patient registration forms page here

Frequently Asked Questions - About COVID-19

Last update 5/15/2020

Coronavirus is one of the viruses that cause the common cold. All of us have has a version of the coronavirus at some time in our life. COVID-19 is an emergent virus.

Illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases.


The following symptoms may appear 2-14 days after exposure:


These symptoms are the most common, however you should call the health center if you feel you have been exposed to someone with Coronavirus, or are experiencing other flu-like symptoms.

  • Fever

  • Cough

  • Shortness of breath / Trouble breathing

  • Chills & Muscle pain

  • Headache

  • Sore Throat

  • New Loss of Taste or Smell


If you believe that you have been exposed to someone with Coronavirus or have traveled or begin to develop symptoms such as: fever, cough, or trouble breathing, please call us ahead and speak with one of our nurses prior to traveling to our facility.

While we are still learning about how COVID-2019 affects people, older persons and persons with pre-existing medical conditions appear to develop serious illness more often than others. Pre-existing medical conditions may include:

    • High Blood Pressure

    • Heart Disease

    • Lung Disease

    • Cancer

    • Diabetes

People can catch COVID-19 from others who have the virus. The disease can spread from:

    • Person to person through small droplets from the nose or mouth which are spread when a person with COVID-19 coughs or exhales.

    • These droplets land on objects and surfaces around the person. Other people then catch COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth.

    • People can also catch COVID-19 if they breathe-in droplets from a person with COVID-19 who coughs or exhales droplets. This is why it is important to stay at least (6 feet) away from a person who is sick.

Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place or after blowing your nose, coughing, or sneezing.

If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.


Avoid touching your eyes, nose, and mouth with unwashed hands.


Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.


Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.


Throw used tissues in the trash.


Wear a face mask if you are sick when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a face mask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a face mask if they enter your room.


Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, counter tops, handles, desks, phones, keyboards, toilets, faucets, and sinks.


If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.

This means reducing the risk of exposure by keeping distance between people. Avoid events and places where there are 250 or more people, such as conferences and concerts, farmer markets, and sporting events.

    • Keep a minimum of 6 feet from other individuals

Before entering any CHSI health center, all persons will be screened to determine the risk of COVID-19. You will be asked to wear a mask prior to entering our facility. If it is determined that your illness requires testing for COVID-19, the local county Department of Public Health or Health & Human Services will be contacted.

    • Most individuals will not require testing for COVID-19 and will be given further instructions from their CHSI provider.

    • Testing sites can also be found on our resource page

We ask that patients stay inside your vehicle and CALL AHEAD; we will connect you with a nurse that will evaluate your risks and symptoms without exposing other patients and staff.


Wear a face mask before entering any building or if you are around other people, if you don’t have a face mask keep a safe distance of at least 6 feet away from other people to minimize contact.


Follow care instructions given by healthcare providers or public health department officials.


If you are experiencing a medical emergency, dial 9-1-1 or head to the nearest emergency room or hospital

You may call 2-1-1 to learn more about community resources. We are updating our website frequently to share any community resources that we are aware of. Check out our resource page here

Sources for the information above:
Icons provided by The Noun Project.
Airplane by Ananth; Disinfectant by Tomas Knopp; People wearing masks by Gan Khoon Lay; Man covering mouth by Gan Khoon Lay, Block by Andrejs Kirma; Stop by Vicons Design; Phone by Ditta; Shortness of breath by Gan Khoon Lay; Cough by Gan Khoon Lay; House by Miroku Sama.
Translate »