How Are We Safely Reopening?

Welcome Back!

Don’t put your health on hold! We are excited to announce that most of our services are open once again.

Telehealth, telephone, and in-person visits are available! Learn more about telehealth here.

In-person visits are welcome and health center staff are prepared to provide safe and reliable care.

Our commitment to the health and safety of you and our healthcare professionals continues to be our number one priority. Therefore, we have implemented new preventive measures throughout our health centers, specific to COVID-19, recommended by the Centers for Disease Control and Prevention (CDC). 

Centers for Disease Control and Prevention Updates

Stay Up-To-Date With Our Latest Updates

Find Your Closest
Health Center

Centers for Disease Control Updates

Stay Up-To-Date With Our Latest Updates

Find Your Closest Health Center

Services Available

Most services have reopened and are now accepting new patients!

Most services are now open once again and all locations are accepting new patients. Walk-ins welcomed but appointments are encouraged.

  • Adult Medical

  • Pediatric Services

  • Emergency Dental Services

  • Women’s Health

  • Vision Care

  • Chiropractic Care

  • Prenatal Care

  • Behavioral Health

To learn more, please visit our services page

Health and Safety Improvements

We have intensified our cleaning schedules to ensure the safety of our patients and staff. For the protection of all, patients and staff are required to wear a face mask at all times while inside our facilities, social distancing will be encouraged, and new safety barriers have been installed. We want our patients to be able to visit our locations and know that they are safe.

  • For appointments that are to be had in-person, patients will notice new and improved health and safety features within our health centers.

Features include:

  • Symptom evaluations and temperature checks done by a nurse prior to entering our health centers. 

  • Safety barriers have been installed around front & registration desks. 

  • Waiting areas observe CDC social distancing guidelines. 

To learn more or to schedule an appointment, please visit our services page

We ask that patients limit the guests that are brought with them to appointments for translation and caregiving purposes only. As much as we love your family members and their support, we ask that you only bring someone that is absolutely necessary to your visit, we are only making case by case exceptions. 

During this time we are striving to enhance the health and safety of our patients and staff. In each of our locations you will see:

  • Signs encouraging social distancing

  • All individuals inside our facilities (patients and staff) are required to be wearing a face covering

  • All individuals entering our facilities (patients and staff) must undergo a health screening, which includes a symptom evaluation and temperature check.

  • Dedicated entrances and exits

  • Additional hand sanitizing stations

  • Counter top shield barriers implemented in face to face contact with our staff for safety purposes.

  • Waiting area chairs  have been separated 6 feet apart. 

  • All clinic sites have intensified their cleaning throughout the day, after each visit, high touch surfaces, and at the end of each day. 

Yes, for the protection of our patients and staff everyone entering our facility is required to wear a face covering and be screened by a member of our medical staff. 

All patients must enter through the main entrance and exit through designated exits. After their appointment, patients will be escorted to the designated exit by one of our friendly clinical staff. 

To limit the spread of germs within our locations, CHSI has adopted updated cleaning protocols that align with the CDC recommendations .

Along with our regular and thorough nightly cleaning, our medical staff along with our cleaning crew are regularly disinfecting rooms, surfaces, objects , and medical equipment throughout the day and at the end of every visit to ensure everyone’s health and safety. 

Appointments

Exisiting patients and new patients are encouraged to call ahead and schedule their appointment. Medical and Behvioral Health Appointments may be done in-person, over the phone, or through video. 

Find your local health center on our locations page. Click here.

To limit the number of individuals we have in our health centers, we are encouraging all patients to complete any needed registration a day prior to their appointment over the phone.

    • If you are not able to register via telephone the day prior to your appointment or if you need any assistance, you are able to come before your appointment time to complete the registration process. 

In-person visits are currently available for all services. Dental care visits are only available for emergencies at select locations

To help limit exposure to any illness we have implemented some new policies to ensure the safety and health of our patients and staff. 

If you come in-person for an appointment, you will notice added health and safety features, such as: 

  • Dedicated entrances and exits

  • A screening at the main entrance, to ensure that no one entering the clinic has any symptoms or exposure to COVID-19

  • The option for patients to check in from their cars when they arrive at one of our facilities.

    • The patient will be notified via cell phone one they may come in

  • You have the option to choose to wait in our waiting room where chairs have been spaced out 6-feet apart or wait inside your vehicle and receive a courtesy call when your being called back by your care team.

Telehealth is available for medical, pediatric, women’s health, and behavioral health appointments.

Telehealth includes telephone and video visits.

We encourage our patients to use our telehealth feature whenever possible. We ask that patients are near their phone at least 10 minutes before the appointments to check in.

Most Common Visits:

  • Sick Visits

  • Visits for Flu-Like Symptoms

  • Lab Results

  • Medication Refills 

  • General Counseling 

  • Psychiatry Visits

How Do Telephone Visits Work?

1. You will be called by our clinic support staff at the time of your appointment.

2. Once we confirm it is you, the call will be transferred to a medical assistant to begin your appointment.

3. After our medical assistant has done an initial patient interview, the call will be transferred to the doctor assigned to you.

4. After your phone call with your doctor, you will be transferred back to a medical assistant to check you out and schedule any follow up appointments, as necessary.

How Do Video Visits Work?

1. You will be called by our clinic support staff at the time of your appointment. This will be done via telephone to confirm and update all information necessary and confirm your identity.

2. Once we confirm it is you, the call will be transferred to a medical assistant to begin your appointment. This step will continue via telephone.

4. After our medical assistant has done an initial patient interview, the provider will contact you via the video platforms available. (Doxy. Me, Goggle Duo, or FaceTime)

6. After your video call with your doctor, you will be contacted via telephone by the medical assistant to be checked out and to schedule your next appointment.

We welcome walk-in appointments, however extended wait times may exist. All patients are encouraged to call ahead and schedule an appointment. Most health centers will be able to offer same-day appointments. 

To find your health center, click here.

Dental Care

Dental Care visits are currently limited to only emergencies at this time. If you are experiencing any pain, trauma, discomfort or infection please visit any of our dental locations. Please note that hours of operation vary per location.

All our health centers aggressively follow infection control recommendations made by the American Dental Association (ADA), the U.S. Center for Disease Control and Prevention (CDC), the California Department of Public Health (CDPH), the California Dental Association (CDA), local Public Health Departments and the Occupational Safety, Administration (OSHA).

We follow their guidance and stay up-to-date on any new rulings that may be issued to make sure that our infection control procedures are current and meet all recommendations.

Your safety is our number one priority. Our health centers are working hard to prepare our staff on how to provide you with quality Dental care in the safest possible manner .

If you are experiencing any pain, trauma, discomfort, or infection in the mouth – please visit any of our CHSI dental locations, as they are open for any emergency visits. 

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Vision and Chiropractic Services are Reopening!

We are so excited to announce that our Vision and Chiropractic services are now open. Walk-ins Available!