Frequently Asked Questions
What insurance does CHSI accept?
Community Health Systems, Inc (CHSI) accepts Medi-Cal, Medicare, and Private Insurance. Please contact your local Community Health Center to verify that your health plan is accepted.
What if I don't have insurance?
We offer a Sliding-Fee-Scale (SFS) to individuals who cannot afford or do not qualify for healthcare coverage. Our medical, dental, women’s health, behavioral health, chiropractic, and vision care services are all available through the SFS program, which is based on Income and Family Size.
What services are offered at CHSI?
Adult Medical, Behavioral Health, Pediatric Services, Women’s Health, Prenatal Care, Dental Care, Vision Care, Chiropractic Care, Pharmacy Services, HIV Care, Enhanced Care Management, Medical & Dental Mobile Units, and Health Education are all available throughout Riverside, San Bernardino, and San Diego Counties. Services will vary by location.
How can I become a patient?
It’s easy! Call your local CHSI Health Center, or fill out this quick form and make an appointment as a new patient. We can assist you in changing your provider through your insurance. If you don’t have insurance and are using our Sliding-Fee-Scale program, you can make an appointment as soon as today!
How can I
make an appointment?
Call you closest Community Health Center to find the next available appointment at any of our 8 locations. Find your nearest CHSI location here.
What should I expect at my first appointment?
The first step in enrolling a new patient at CHSI will vary, depending on whether you have insurance or not. Some patients may need to change their assigned doctor with their insurance, or some patients may need to enroll in a health program such as Medi-Cal, which could create a longer enrollment process with our Patient Services Representatives.
All new patients will be asked to complete a health questionnaire before seeing their provider to help us best understand their health needs.
Those forms can be viewed and downloaded here.
Are walk-ins accepted?
Yes! All our Community Health Centers accept walk-in patients. We always suggest to try and make an appointment, as extended wait times may exist for walk-in patients.
Contact your local CHSI Health Center today for more information.
What transportation resources are available?
Some health insurance plans offer transportation services to their members (contact member services, or the number on your insurance card).
If you do not have insurance, please click here for more information on local transportation resources.
Where can I enroll into Medi-Cal Plans?
All CHSI Community Health Center can enroll people into Medi-Cal, apply for Presumptive Eligibility, or apply for Children’s Presumptive Eligibility (CPE).
What is a Federally Qualified Health Center?
Federally Qualified Health Centers (FQHCs) are community-based health care providers that receive funds from the HRSA Health Center Program to provide primary care services in under-served areas. FQHCs can also be known as Community Health Centers, Migrant Heath Center, Health Care for the Homeless, and Health Centers for Residents of Public Housing.
Will a translator be provided at my appointment?
Yes, translators are available to all patients, free of cost. During your enrollment as a new patient, our patient service representatives will determine the type of translator needed.